Terms & Conditions

Last Updated: February, 2018

TERMS OF SERVICE

SIPPY Me FZ-LLC (SIPPY Me”, or “us”, “our”, “we”, SIPPY) provides a mobile application (the “App”) for discovering and purchasing drinks from participating providers (“Coffee Shops”). These Terms of Service (“Terms”) govern your access and use of the App, our website (the “Site”), located at www.sippyme.com, and other services that we may provide (collectively, the “Services”). “User” or “you” means an individual or entity end user of the Services.

ACCEPTANCE OF TERMS OF USE

By accessing, browsing, and/or using the Site or App, you accept and agree to be bound to these Terms, including without limitation all terms herein regarding our collection, use and storage of data (our “Privacy Policy”). In addition, when using particular SIPPYservices, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.

SUBSCRIPTIONS

The Services can be used at participating Coffee Shops. We reserve the right to add or remove participating Coffee Shops at any time in our sole discretion. We will however use reasonable efforts to publicize such changes using appropriate channels.

We offer one type of subscription (“Subscriptions”):

  • AED 21, AED 30, AED 90 or AED 220 (“Budget Subscription”)

Subscriptions can be either "One Time" or “One & Done” or “The Social” or “Get Wired”. Depending on the account balance in your digital wallet, all subscriptions include but not limited to: brew, pour-over, filter coffee, tea, espresso-based drinks such as an espresso, latte, macchiato, cappuccino, and iced versions of the aforementioned drinks. All Budget Subscriptions include regular drink sizes and all milk types. Items included in our options may change from time to time without notice.

PLACING AN ORDER

Use the App to make orders in participating Coffee Shops. The App will suggest nearby Coffee Shops or, if location services on your device are disabled, the App will list Coffee Shops in alphabetical order.

Order Procedure:

1. Choose a Coffee Shop from the App.

2. Choose a drink available from the Menu.

3. Tap on the red rectangle indicating the price.

4. Present your device to the cashier for validation with the Coffee Shop’s code.

SUBSCRIPTION CYCLE

Budget Subscriptions must be used within six (6) months of activation. Subscriptions are personal and may not be transferred or assigned to other individuals. Subscriptions are also device specific. If you wish to change the device to which your Subscription is linked, please contact us at info@sippyme.com. We reserve the right not to authorize any such requests.

You must provide us with a current, valid, accepted method of payment (as such may be updated from time to time, “Payment Method”) to use SIPPY.

BILLING

Notwithstanding the foregoing, SIPPY cannot and does not take any responsibility or liability in respect of the quality of any of the drinks and/or other products provided in any Coffee Shops and/or by any third parties. Sippy cannot and does not take any responsibility or liability in respect of actions, errors or omissions of any Coffee Shops and/or by any third parties.

No Refunds. UNLESS EXPRESSLY STATED TO THE CONTRARY HEREIN, OR AS PROVIDED BY APPLICABLE LAW, PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following your cancellation of your subscription however, you will continue to have access to the service through to the end of your paid for subscription cycle. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance. A AED15 minimum fee will be deducted from the refund amount, to cover for clearing cost and handling.

Termination. If SIPPY terminates your Subscription and/or Account due to termination of the Service we will provide you with thirty (30) days notice and will allow you to use your Subscription for a period of thirty (30) days from the date notice of termination is delivered [or the period remaining on the Subscription, whichever is shorter]. You may terminate a Subscription by providing Sippy with two (2) business days’ written notice prior to the end of the Subscription. You will receive confirmation of termination within seven (7) business days.

Payment. Charges for use of the Services are handled by our payment processor, Checkout, which currently supports a selection of major credit cards. We or our payment processor may add or change payment methods from time to time without notice. Please note that third-party payment processors are not controlled by or affiliated with us, and you will be subject to the terms and conditions applicable to the use of the relevant service.

Payment Methods. You may edit your Payment Method information by emailing us at info@sippyme.com. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, and provided that you have not cancelled your account in accordance with these Terms (see, “Cancellation” below), you remain responsible for any uncollected amounts.

Price Revision. SIPPY may revise prices for new Subscription at any time. In the event of any price increase, we will notify you.

Cancellation. Cancellation of a Subscription may be subject to fees. We also reserve the right to cancel any transaction that we have reason to believe to have been fraudulently made, including by unauthorized use of a credit card, debit card, or other payment method.

Suspension. If you are unable to use your Subscription, due to the loss of the device, a defect in the App which prevents utilizing the Subscription, in cases of physical absence (such as a trip abroad) or in cases of ill health, please contact us immediately at info@sippyme.com. SIPPY will determine in its sole discretion whether or not a Subscription suspension or a refund is appropriate under the circumstances.

REFERRAL PROGRAM

1. Refer new members to SIPPY and you both benefit. Get your referrer code from the Sippy App and share it with friends and family you think would like SIPPY.

2. Your referrals should then download the SIPPY App, sign in, and enter the code at the “Promo/Ref.Code” field, under the My Wallet.

3. Once submitted, your referrals will receive credit on their account.

4. The credit must be redeemed within thirty (30) days and will be applied automatically to the first purchase on the new account.

5. Upon redeeming the coupon and purchasing a first SIPPY Subscription, you, as the referrer, will be rewarded for credit, at the same conditions as mentioned above.

6. By sharing your code or accepting it, you and your referrals are accepting the SIPPY Referral Program Terms and Condition and the full Sippy service terms and conditions.

Referral Program Terms and Conditions. SIPPY Mobile is a business name of SIPPY Me FZ-LLC and "Sippy” means SIPPY Me FZ-LLC. "You" and "your" means SIPPY account holders who participate in our referral program.

  • Use the App to submit a “Invite & Earn” form. A referral code will be sent to your referrals. The referral code can only be used once and only by the recipient of the email from you.
  • To be eligible for the referral credit, both of you and your referral must keep your service active and in good standing until both get the credit.
  • There is no limit to the number of referral codes you can send to your friends. However, you’re limited to a maximum of five (5) successful referrals per month.
  • The referral credit is only available for customers who have not previously purchased a SIPPY Subscription.
  • Referrals cannot use more than one referral code as part of this Program.
  • The currency value of referral credits will vary from time to time; you will be advised of the current credit value at the time you submit your referrals.
  • Your balance cannot exceed AED500 regardless of the number of people you refer.
  • SIPPY assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by Sippy on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to a your (or any other person's) computer related to or resulting from this program. Sippy reserves the right, at its sole discretion, to change, cancel or suspend this program for any reason. Referrals are subject to verification and will be declared invalid if they are falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event of a violation or abuse of these terms, we may revoke your referral credits and disqualify you and all of your referrals from this program. You agree to abide by the terms of this program and the decisions of the Sippy team, which are final. This program is subject to all applicable laws and regulations.
  • SIPPY may end the Program or change any of the terms at any time, without notice and without obligation to award any referral credits.
  • SIPPY team members, employees, contractors and sales representatives acting on SIPPY's behalf are excluded from this Program.
  • Credit received through the referral program has no cash value, is not eligible for refund, and is otherwise subject to the limitations described in “Promotions” below.

PROMOTIONS

SIPPY may use coupons, credits (including referral credits) or free cups (“Promotional Credits”) for promotional, incentive, or loyalty purposes, to reward or recognize certain Users, or for any other reason it may choose.

Limitations:

  • Promotional Credits are not eligible for refunds and cannot be exchanged for cash (except to the extent required by law).
  • Promotional Credits can only be redeemed once.
  • Promotional Credits we provide to you is only redeemable in respect of the goods or services as advertised in the specific deal on our app.
  • Promotional Credits can't be combined with other offers, coupons or promotions, unless otherwise specified by SIPPY.
  • Promotional Credits are your sole responsibility. Neither we nor the Coffee Shop will be responsible for damaged, lost or stolen Coupons.
  • SIPPY reserves the right to terminate, change the conditions of, or otherwise limit Promotional Credits in its sole discretion and without notice.
  • Promotional Credits are valid for thirty (30) days from issuance unless extended by SIPPY at its election.
  • Promotional Credits expire in thirty (30) days if not redeemed.
  • Promotional Credits are personal and cannot be resold, transferred to, or redeemed by, anyone other than the submitting referrer.

ELIGIBILITY; ACCOUNT REGISTRATION; APP ACCESS

THE APP IS NOT INTENDED FOR USE BY PERSONS OUTSIDE THE UNITED ARAB EMIRATES OR TO ANY USERS SUSPENDED OR REMOVED FROM THE APP BY SIPPY. BY USING THE APP, YOU REPRESENT THAT YOU ARE A UNITED ARAB EMIRATES RESIDENT WHO HAS NOT BEEN PREVIOUSLY SUSPENDED OR REMOVED FROM THE SITE.

You may register to use the Service by verified email address or by connecting through Facebook or Google+. By registering through a Facebook or Google+ account you represent and warrant that such account is yours and you have all right to provide us with the information in such account according to the terms and conditions of those services. We may terminate your use of the Service without notice if others use your account inappropriately by others, or if you or anyone using your account violates these Terms. If your account is terminated, you may not rejoin the Service again without our express permission. You agree to immediately notify us of any unauthorized use of your account. You are fully and solely responsible for the security of your computer system, mobile device and all activity on your account, even if you were not aware of or did not authorize such activities. SIPPY will not be liable for any losses or damage arising from unauthorized use of the Service, and you agree to indemnify and hold SIPPY harmless for any improper or illegal use of the Service, and any charges and taxes incurred, unless you have notified us via e-mail at info@sippyme.com that your account has been compromised. We do not police for, and cannot guarantee that we will learn of or prevent, any inappropriate use of the Services.

You agree that the information you provide to SIPPY on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account.

TERMINATION BY SIPPY

You agree that SIPPY  may for any reason, in its sole discretion and without notice, terminate your account, and remove from the Services any content associated with your account. Grounds for such termination may include (i) extended periods of inactivity, (ii) violation of the letter or spirit of these Terms, (iii) unreasonable use of the Subscription (as defined below), (iv) fraudulent, harassing or abusive behavior, or (v) behavior that is harmful to other users, third parties, or the business interests of SIPPY.

If SIPPY believes, in its sole discretion, that a violation of these Terms or any illegal or inappropriate use has occurred, we may take any other corrective action we deem appropriate. We reserve the right to investigate suspected violations of these Terms or illegal or inappropriate use of the Services.

You may request termination of your SIPPY account at any time and for any reason by sending an email to info@sippyme.com. Any suspension, termination, or cancellation shall not affect your obligations to SIPPY and its licenses under these Terms (including but not limited to ownership, indemnification, and limitation of liability), which by their sense and context are intended to survive such suspension, termination, or cancellation.

PRIVACY

Your privacy is important to SIPPY. The SIPPY Privacy Policy is hereby incorporated into these Terms by reference. Please read the Privacy Policy carefully for information relating to SIPPY's collection, use, and disclosure of your personal information.

PROHIBITED CONDUCT

By using the App or Site, you promise not to:

  • Harass, threaten, or defraud App or Site users;
  • Make unsolicited offers, advertisements, proposals, or send junk mail to users;
  • Impersonate another person or access another user’s account without that person’s permission;
  • Share SIPPY-issued passwords with any third party or encourage any other user to do so;
  • Permit third parties to place orders under your own membership, including other members;
  • Misrepresent the source, identity, or content of information transmitted via the App, including deleting the copyright or other proprietary rights.

PROHIBITED USES

SIPPY allows you to access and use the Services, subject to these Terms, for your own personal use. You may not use the Services in connection with any other commercial endeavor. You may not create more than one account per individual or mobile device, and you may not access any account other than your own. SIPPY may, in its sole discretion and at any time, discontinue providing the Services or any part thereof without notice.

Use of and access to the Services is void where prohibited by law. By using the Services, you represent and warrant that (a) any and all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you either are 18 years of age or older, or else have the permission of your parents or guardians to use the Services and (d) your use of the Services does not violate any applicable law or regulation or any obligation.

The Services use Google Maps. By using the Services, you agree to be bound by Google’s Terms of Use, located at https://developers.google.com/maps/terms and Google’s privacy policy, available at http://www.google.com/policies/privacy/.

ADDITIONAL TERMS

When using the Site or App, you will be subject to any additional posted guidelines or rules applicable to specific products, services, or features which may be posted from time to time (the “FAQs”). All such FAQs are hereby incorporated by reference into these Terms.

OWNERSHIP; PROPRIETARY RIGHTS

The Site and App are owned and operated by the SIPPY. The visual interfaces, graphics, design, compilation, information, computer code, products, software (including any downloadable software), services, and all other elements of the Site or the App provided by SIPPY (“Materials”) are protected by local copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. All Materials contained on the Site or the App are the copyrighted property of SIPPY or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, service marks, and trade names used by us on the Site are proprietary to Sippy or its affiliates and/or third-party licensors. Except as expressly authorized by SIPPY , you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials.

THIRD-PARTY SITES, PRODUCTS AND SERVICES; LINKS

The Site or the App may include links to other web sites or services (“Linked Sites”) solely as a convenience to users. SIPPY does not endorse any such Linked Sites or the information, material, products, or services contained on other linked sites or accessible through other Linked Sites. Furthermore, SIPPY makes no express or implied warranties with regard to the information, material, products, or services that are contained on or accessible through linked sites. ACCESS AND USE OF LINKED SITES, INCLUDING THE INFORMATION, MATERIAL, PRODUCTS, AND SERVICES ON LINKED SITES OR AVAILABLE THROUGH LINKED SITES, IS SOLELY AT YOUR OWN RISK.

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Site are solely between you and such advertiser. YOU AGREE THAT SIPPY WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS THE RESULT OF ANY SUCH DEALINGS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

NOTICE

Notices will be sent to you at the email address that you provided to SIPPY during the registration process. Notices may be sent to us at the email address: info@sippyme.com. Notice will be deemed given twenty-four (24) hours after email is sent, unless the sender receives an automatic, electronic notification that such notice was not successfully received. Without prejudice to the foregoing, we may serve you legal notice by post to the address provided during the registration process. In such case, notice will be deemed given three (3) days after the date of posting.

DISCLAIMERS; NO WARRANTIES

IN NO EVENT SHALL SIPPY OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, AND/OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE Services OR CONTENT, INCLUDING BUT NOT LIMITED TO THE QUALITY, ACCURACY, OR UTILITY OF THE INFORMATION PROVIDED AS PART OF OR THROUGH THE Services, WHETHER THE DAMAGES ARE FORESEEABLE AND WHETHER OR NOT SIPPY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL SIPPY’s CUMULATIVE LIABILITY TO YOU EXCEED AMOUNTS PAID TO SIPPY FOR USE OF THE Services. IF YOU HAVE NOT MADE ANY PAYMENTS TO SIPPY FOR THE USE OF THE Services, THEN SIPPY SHALL NOT HAVE ANY LIABILITY TOWARDS YOU.

In addition to the foregoing, SIPPY assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure. SIPPY is not responsible for any problems or technical malfunction of any telephone or cellular phone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email due to technical problems or traffic congestion on the Internet or on the Services, including any injury or damage to users or to any person's mobile device or computer related to or resulting from participation or downloading materials in connection with the Services. UNDER NO CIRCUMSTANCES SHALL SIPPY BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM USE OF THE SERVICES, FROM ANY CONTENT POSTED ON OR THROUGH THE SERVICES, OR FROM THE CONDUCT OF ANY USERS OF THE SERVICES, WHETHER ONLINE OR OFFLINE.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Sippy and its respective employees, directors, officers, subcontractors and agents of each, against any and all claims, damages, or costs or expenses (including reasonable attorneys’ fees) that arise directly or indirectly from: (a) breach of these Terms by you or anyone using your computer or password; (b) any claim, loss or damage experienced from your use or attempted use of (or inability to use) the Services, including any transactions that you conduct or attempt; (c) your violation of any law or regulation; (d) your infringement of any right of any third party; and (e) any other matter for which you are responsible hereunder or under law. You agree that your use of the Services, including, without limitation, provision of services in connection with the Services shall be in compliance with all applicable laws, regulations and guidelines.

APP STORES: APPLE APP STORE & GOOGLE PLAY

The following terms apply if you purchased a copy of the App through the Apple App Store. Apple is not responsible for addressing any claims related to the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection or similar legislation; and (iv) claims that the App infringes the intellectual property rights of any third party. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty. Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms, and Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third party beneficiary thereof.

DISPUTE RESOLUTION

General. Generally, if a dispute arises between Sippy and you, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and Sippy agree that the parties will resolve any claim or controversy at law or equity that arises out of this Agreement or the Site or App (a “Claim”) in accordance with one of the subsections below or as you and we otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. Any cause of action against Sippy must be brought within one (1) year of the date such cause of action arose.

Choice of Law; Forum. These Terms shall be governed in all respects by the laws of the United Arab Emirates, without regard to conflict of law provisions. You agree that any claim or dispute you may have against Sippy must be resolved by a court located in the United Arab Emirates, except as otherwise agreed by the parties. You agree to submit to the personal jurisdiction of the courts located within the UAE for the purpose of litigating all such claims or disputes.

MISCELLANEOUS

Severability. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

Headings. The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement. This (including the documents referred to herein), is the entire agreement between you and Sippy relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to these Terms or Guidelines made by Sippy as set forth in the Preamble to these Terms.

Nothing in this Agreement creates any agency, employment, joint venture, or partnership relationship between you and Sippy or authorizes you to act on behalf of Sippy. Except as may be expressly stated in these Terms, these Terms constitute the entire agreement between Sippy and you pertaining to the subject matter hereof, and any and all other agreements existing between us relating thereto are hereby canceled. We may assign our rights and obligations hereunder to any third party without prior notice. You shall not assign any of your rights or obligations hereunder, and any assignment in violation of the foregoing shall be void. No waiver of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If we are required to provide notice to you hereunder, we may provide such notice to the email account or account of any social networking site that you provided upon registration.

Disclosures. The services hereunder are offered by Sippy Me FZ-LLC, a limited liability company incorporated and registered in the UAE with company number 93562, whose registered office is located at: c/o Sippy Me FZ-LLC, In5 Tech, Knowledge Village, Dubai Internet City, Dubai, UAE.

Site Operation. United Arab Emirates is our Country of Domicile. Sippy controls the Site from the UAE. Sippy makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations, you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of applicable laws or regulations including but not limited to any UAE export law and regulations.

Currency. The displayed price and currency will be the final price and currency charged to the Card and printed on the Transaction Receipt in United Arab Emirates dirhams (AED).

Purchases. Sippy accepts payments by VISA or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of the Terms of Use will only be effective if made in writing signed by an authorized officer of Sippy. All refunds will be made onto the original mode of payment.

Office Foreign Assets Control (OFAC) Sanctioned Countries. Sippy will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.

Permitted Use. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Sippy to do so. You also agree not to deep- link to the site for any purpose, unless specifically authorized by Sippy to do so. The content and software on this Site is the property of Sippy. The cardholder must retain a copy of transaction records and Merchant policies and rules.